Warranty Policy

Standard Warranty Coverage

Lyons Instruments warrants that its products will be free from defects in materials and workmanship under normal use for the following durations from the date of original purchase:

All standard products: 1 year

Voltage Stabiliser Systems: 2 years

Regavolt® and Portavolt® Systems: 5 years
(Excludes spares and accessories, which are covered by the standard 1-year warranty)

Extended Warranties

Extended warranty options may be available for selected products.

Please contact our team or your sales representative for further details.

Warranty Conditions

To qualify for warranty service:

Products must be used as intended and in accordance with the user manual.

The warranty is non-transferable and valid only for the original purchaser.

Proof of purchase must be provided.

The warranty does not cover:

Normal wear and tear

Consumables, accessories, or spare parts (unless stated)

Damage due to misuse, neglect, accidents, or unauthorised repair

Products used in commercial settings unless specified

Remedies

If a product is found defective during the warranty period, we may:

Repair the product using new or refurbished parts

Replace the product with a new or refurbished unit

Offer a refund if repair or replacement is not feasible

How to Make a Warranty Claim

To initiate a claim, please contact:

Email: sales@lyons-instruments.co.uk
Phone: +44 (0)1992 455 927
Address: Lyons Instruments Dept, Allendale Group Ltd., Pindar Road, Hoddesdon, Hertfordshire, EN11 0BZ, United Kingdom

Include your proof of purchase, product serial number, and a detailed description of the issue.

Legal Rights

This warranty is in addition to your statutory rights under UK consumer law. Nothing in this policy affects your legal rights under the Consumer Rights Act 2015.

For international customers, this policy complies with local consumer protection laws where applicable.

For any questions or concerns regarding our refund policy, please contact our customer service team at sales@lyons-instruments.co.uk or by phone during working hours.

Thank you for choosing Lyons Instruments.