FAQ

Products and Specifications

What is the difference between a voltage stabiliser and a transformer?

A voltage stabiliser ensures a steady output voltage despite fluctuations in input voltage, while a transformer steps voltage up or down between circuits.

How do I choose the right voltage stabiliser for my equipment?

Consider the power rating of your equipment, the voltage range, and the type of load (e.g., inductive or resistive). Our product descriptions include detailed specifications to help you select the appropriate model.

Do your transformers support both single-phase and three-phase power?

Yes, we offer transformers compatible with both single-phase and three-phase power systems.

Please check the product specifications to ensure the model fits your requirements.

Purchasing and Orders

Do you offer bulk purchasing options for businesses?

Yes, we offer special pricing for bulk purchases. Please contact us through our contact form to discuss.

Shipping and Delivery

What are your shipping options and delivery times?

We offer standard and express shipping options via various carriers. Delivery times will depend on your location and the shipping method chosen at checkout. Estimated shipping costs are displayed before purchase.

Do you ship internationally?

Yes, we ship internationally. Please note that shipping fees and delivery times may vary based on your destination country.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track the delivery status of your items.

Returns and Warranty

What is your return policy?

We accept returns within 30 days of purchase, provided the product is in its original condition and packaging. Please contact our customer service team to initiate a return.

Do your products come with a warranty?

Yes, all of our products come with a manufacturer’s warranty. The duration of the warranty varies depending on the product. Details can be found in the product description or included in the packaging.

How do I claim warranty service?

To claim warranty service, contact our support team with your order number and a description of the issue. We will assist you with the next steps.

Contact Us

Support and Services

Do you offer installation services for transformers and stabilisers?

While we don’t provide installation services, we can recommend trusted partners who specialise in the installation of electrical equipment.

Can you provide custom solutions or modifications to your products?

Yes, we offer custom modifications for certain products. Please contact our sales team for more information and to discuss your requirements.

How can I get technical support for my equipment?

You can reach our technical support team via phone or email. Please have your product model and serial number handy for faster assistance.

Accounts and Payment

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and access exclusive reseller pricing.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Is my payment information secure?

Is my payment information secure?

Yes, we process payments through Shopify, which is fully PCI DSS compliant. This means your payment information is handled with the highest industry-standard encryption and security protocols. We do not store any credit card details on our servers, ensuring that your transactions are secure and protected.