Privacy Policy

Welcome to Our Privacy Policy
Your privacy is of utmost importance to us. This policy outlines how we collect, use, and protect your personal information when you visit our website, in compliance with the General Data Protection Regulation (GDPR).

By using our website, you consent to the terms of this Privacy Policy. We may update this policy periodically, so please review it occasionally for any changes.

1. Collection of Information

We collect various types of personal information, including:

• Name
• Contact information (email address)
• Demographic information (postcode, preferences, interests)
• Other information relevant to customer surveys and offers

We also collect data through cookies, which are detailed in our Cookie Policy section.

2. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: We need to comply with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

3. Use of Information

We use the collected information for the following purposes:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about new products, special offers, or other information you may find interesting
• Conducting market research and customizing the website according to your interests

You can opt-out of marketing communications at any time by following the unsubscribe instructions included in our emails.

4. Security of Your Information

We are committed to ensuring the security of your information. We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

5. Retention of Personal Data

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Links to Other Websites

Our website may contain links to external sites. Please note that we have no control over these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites.

7. Your Rights

Under GDPR, you have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If you have provided consent for us to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at sales@lyons-instruments.co.uk.

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Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us enhance your browsing experience by remembering your preferences and improving site functionality.

How We Use Cookies

We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems.
• Preference Cookies: These cookies allow our website to remember choices you make (such as your username or the region you are in) and provide enhanced, more personal features.
• Analytics Cookies: We use these cookies to help us analyze how users interact with our website, which allows us to improve the site.

Disabling Cookies

You can manage cookie preferences through your browser settings or by using our consent banner. Please be aware that disabling cookies may affect the functionality of this and many other websites that you visit. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

1. Account-related Cookies: If you create an account with us, we will use cookies to manage the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterward to remember your site preferences when logged out.

2. Login-related Cookies: We use cookies to remember your login status, so you don’t have to log in each time you visit a new page.

3. Email Newsletters-related Cookies: Cookies may be used to remember if you are already registered for our newsletters and whether to show notifications that might be valid only for subscribed/unsubscribed users.

4. Order Processing-related Cookies: Essential for ensuring that your order is remembered between pages for proper processing.

5. Surveys-related Cookies: Used to remember who has already participated in a survey.

6. Forms-related Cookies: Set to remember your details for future correspondence when you submit data through a form.

7. Site Preferences Cookies: Used to remember your preferences for how the site runs.

Third-Party Cookies

In some cases, we also use cookies from trusted third parties. For example, we use Google Analytics to analyze site usage and improve user experience. You can find more information on their privacy policy here: Google Analytics.

Additionally, our advertising partners may use cookies to serve more relevant ads and limit the number of times a given ad is shown to you. More details can be found in the Google AdSense privacy FAQ.

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If you have any questions about our Privacy and Cookie Policy, please contact us at sales@lyons-instruments.co.uk.